Consumer Alert for Pennsylvanians about Closure of Thrifty Propane

Attorney General Josh Shapiro is notifying Pennsylvania consumers that Thrifty Propane – a propane supplier based in Ohio and serving consumers throughout Pennsylvania – filed for Chapter 7 Bankruptcy in Ohio last week, closing its doors and ceasing operations. Consumers with Thrifty Propane were asked to pre-pay for their propane services. As a result of the closure, Thrifty’s consumers will not receive the propane they purchased and will be forced to purchase propane from another supplier.

Consumers who have been impacted by the closure of Thrifty Propane should file a complaint with the Bureau of Consumer Protection online or they may call our Consumer Protection Hotline at 1-800-441-2555. For consumers in need of finding an alternative supplier, go to the Pennsylvania Propane Gas Association’s website at www.PAPropane.com where they can find a list of suppliers in their area by clicking on “Propane Marketers” and entering their zip code.

To the extent any alternative suppliers indicate concerns about filling a tank that may be owned by Thrifty, the Pennsylvania Department of Labor & Industry has waived any restrictions. Further, if consumers paid for undelivered propane by credit card, they may be able to dispute the charges with their credit card companies directly and should do so immediately. Additionally, if consumers have questions about where to obtain financial assistance in order to pay for propane, the Low Income Home Energy Assistance Program (LIHEAP) is available to help low-income households pay their heating bill. Households can apply for LIHEAP starting November 1, 2022 through April 28, 2022, and other assistance programs year-round through their local County Assistance Office or online at www.dhs.pa.gov/compass.