Governor Launches Online Money-Back Guarantee System for Permitting, Licensing, and Certification Processes

Governor Josh Shapiro, the Commonwealth Office of Digital Experience and the Office of Transformation and Opportunity launched PAyback.pa.gov, a new online money-back guarantee system that allows residents, businesses, charities, and schools to check their eligibility for a refund of their permit, license, or certification application fee and request a refund if they believe they are eligible. Using PAyback, Pennsylvania workers and businesses can also see the standard processing time for each application, increasing certainty for Pennsylvanians doing business with the Commonwealth, and request a refund if their application is not processed within that timeframe.

“When I took office in January, I made a promise to the good people of Pennsylvania that my Administration would work at the speed of business and respond in a timely manner. Today, with the launch of PAyback, we are delivering on that promise, increasing transparency and accountability in the application process and giving Pennsylvanians the certainty they need to be successful,” said Governor Josh Shapiro.

Pennsylvania workers and businesses will now be able to use the PAyback application to select the specific permit, license, or certification to determine if their application is eligible for a refund. Once a resident or business completes their refund application on PAyback, the application will go directly to the Commonwealth agency issuing the permit, license, or certification. If an application is approved, Pennsylvanians will be notified within three business days and receive their refund via check within 45 days.

Approximately 70% of Commonwealth-issued permits, licenses, and certifications are eligible for a refund through PAyback. Certain permits, licenses, and certifications that don’t charge application fees or are set by legislation will not be eligible for a refund. PAyback will only apply for completed applications starting today, November 1, 2023. Pennsylvanians cannot retroactively apply for a refund using PAyback.

In addition to supporting Pennsylvanians who want to start new businesses or renew their existing permits, licenses, and certifications, PAyback will make it easier for companies who are looking to establish operations and expand in Pennsylvania.

“Making government more efficient and effective for the people of Pennsylvania means that our online and digital services must work faster and be easy to access and navigate,” said CODE PA Executive Director Bry Pardoe. “CODE PA is working to transform how Pennsylvanians interact with the Commonwealth online.”

To check your eligibility for a refund of permits, licenses, or certification application fees, visit payback.pa.gov.