Governor Signs Executive Order Creating Office of Digital Experience to Improve Online Services for Pennsylvanians

Governor Josh Shapiro signed an Executive Order announcing the Commonwealth Office of Digital Experience (CODE PA) to improve online services for Pennsylvanians and streamline the way they interact with the Commonwealth online. As part of this announcement, Governor Shapiro named Bryanna Pardoe to the role of Executive Director of CODE PA. CODE PA will work to provide digital services that are responsive, user-friendly, and accessible to every Pennsylvanian.

Pennsylvanians use the Commonwealth’s websites and digital services for everything from renewing their vehicle registration and paying their taxes to visiting our state parks and getting a license that helps further their careers. CODE PA, led by Pardoe, will make it easier for Pennsylvanians to connect with the vital resources provided by the Commonwealth. Governor Shapiro’s Executive Order to create CODE PA underscores his commitment to making customer service a centerpiece of his Administration and ensures that government moves at the speed of business to best serve the people of Pennsylvania.

“Pennsylvanians rely on digital services every day – whether it’s renewing a license, accessing their health care benefits, or reserving a campsite at a state park. We need to meet people where they are and make it easier to work with the Commonwealth online,” said Governor Shapiro. “There should be no wrong door for Pennsylvanians looking to access government services — and under the leadership of CODE PA, we will create human-centered, user-friendly, reliable, and accessible digital services that create opportunity for Pennsylvanians to take advantage of all the resources and benefits the Commonwealth has to offer.”

“As a Pennsylvania resident and digital experience professional, I am excited for this once-in-a-lifetime opportunity to transform how we interact with state government,” said CODE PA Executive Director Bryanna Pardoe. “My goal for this team is pretty simple: I want to help make digital experiences easy for every Pennsylvanian and I want to make it the best in the country.”

Since 2022, more than 250,000 people have made reservations through the State Parks and Forests digital reservations system. This year alone, nearly half a million people filed their sales tax returns using the PA Department of Revenue’s myPATH system – that’s 91 percent of all returns filed. And since 2021, the Department of Military and Veterans Affairs has used their online service, PA VETConnect, to reach more than 10,000 veterans and their families.

Those interested in applying for six leadership positions in the new CODE PA office can apply through May 10 at Leadership positions include: Head of User Experience, Head of Front-End Development, Head of Back End Development, Head of Operations and Procurement, Head of Product Management, and Head of Quality, Analytics, and Infrastructure.