Duck Donuts has been awarded the #1 spot on Newsweek’s list of America’s Best Customer Service 2021 in the category of “Catering, Restaurants and Leisure – Doughnut Chains”. The awards list was announced on Oct. 14, 2020 and can currently be viewed on Newsweek’s website.
“Along with delivering quality donuts, providing excellent customer service in a safe, family-friendly environment has always been a top priority throughout our franchise locations,” said Russ DiGilio, Duck Donuts CEO and founder. “We are very honored to have earned the #1 spot on the list, and proud of our franchisees who are clearly living out our core values of delighting our guests and treating them as family with the utmost respect.”
America’s Best Customer Service brands were selected based on an independent survey from a vast sample of more than 25,000 U.S. customers who have either made purchases, used services, or gathered information about products or services in the past three years. Customers were asked whether they would recommend brands to friends or family, as well as assess brands in the following areas: quality of communication, professional competence, range of services, customer focus, and accessibility. A total of 160,000 customer evaluations were collected.
The results provided information about brick & mortar, online retailers, and service providers from 160 categories.