PA Warns of Potential Medicaid Scam, Reminds Public of Safe Ways to Apply for Assistance

Pennsylvania Department of Human Services (DHS) Secretary Dr. Val Arkoosh is informing Pennsylvanians of a potential scam targeting individuals who receive Medicaid wherein a scammer implies that an individual’s health care coverage is in jeopardy and asks for their personal payment information to continue their coverage.

“DHS has been communicating with Medicaid recipients for the past year about their renewals, but DHS will never ask for personal information in an unsolicited text message or phone call. If someone is claiming to be from or affiliated with the Department and they are asking you for your personal information, it is a scam,” said Secretary Arkoosh. “Please do not fall victim to identity theft. If you ever receive a suspicious call or text asking you for information about your benefits or for your financial information, please inform the DHS fraud tip line immediately so the proper authorities can investigate.”

Please report any texts or calls about DHS benefits that seem suspicious by calling the DHS fraud tip line at 1-844-DHS-TIPS (1-844-347-8477).

The scam involves a text message from “Health Services,” “Health Solutions,” or “Innovative Partners” that claims a recipient may need to review their health care plan.

State Inspector General Lucas M. Miller added, “The men and women of the Office of State Inspector General (OSIG) are dedicated to protecting the integrity of public assistance programs, and we need your help. Please report to OSIG any individual or business that may be trying to steal benefits.”

The public can make such reports through OSIG’s website or by calling the Public Assistance Fraud Tipline at 1-800-932-0582.

DHS does send informational text messages and phone calls to people who receive SNAP, Medicaid, and other benefits from the number 1-833-648-1964. However, DHS’ text messages will not include:

  • Details about a person’s benefits, such as the amount of SNAP they are authorized to receive,
  • A request for specific personal information, and/or
  • Links to unofficial sites; most DHS texts will direct people to, COMPASS, or a site that ends in .gov or .org.

DHS also, at times, makes phone calls to people receiving benefits to let them know about changes that could affect their benefits or upcoming renewal dates. These texts and calls are meant to be informational and will not reference specific account numbers. Because of federal changes to SNAP and Medicaid, text alerts have been part of DHS’ statewide, multi-pronged outreach plan to reach Pennsylvanians and inform them of the changes. Outreach to Medicaid recipients is ongoing and will continue to include those texts, mail, email, and phone calls to make certain they are aware of the federal action affecting their benefits; a schedule and copies of legitimate communications is available on DHS’ website.