With the deadline for filing 2025 Pennsylvania personal income tax returns falling next week, the Department of Revenue is extending its call center customer service hours to provide additional phone assistance to Pennsylvanians. Secretary of Revenue Pat Browne urged taxpayers to take advantage of these extended hours before the April 15th tax filing deadline.
“We know from prior experience that speaking with one of our trained professionals has proven to make the tax filing process easier and less stressful,” said Secretary Browne. “Our team in our Customer Experience Center puts in extra effort and time in the final stretch of the tax season to ensure taxpayers have the support and information they need to file their state tax returns on time. With the personal income tax filing deadline quickly approaching, we encourage Pennsylvanians to reach out to our dedicated staff if they have any questions.”
Taxpayers can call 717-787-8201 to connect with the Department of Revenue’s Customer Experience Center (CEC). Typical hours for phone assistance are 8:30 AM to 5 PM, Monday through Friday. Beginning today, April 7, extended hours will be:
· Tuesday, April 7 to Friday, April 10 — 8 AM to 7 PM
· Saturday, April 11 — 10 AM to 3 PM
· Monday, April 13 to Wednesday, April 15 — 8 AM to 7 PM
Personal income tax assistance is also available through the Department’s Online Customer Service Center (revenue.pa.gov/help). The Online Customer Service Center contains answers to hundreds of personal income tax questions and allows taxpayers to securely submit a question to the Department through a process that is as easy as sending an email.
Additionally, taxpayers can find in-person assistance at the Department’s district offices (revenue.pa.gov/offices). District offices are open Monday through Friday, from 8:30 a.m. to 5 p.m. Taxpayers are encouraged to schedule an appointment in advance and bring their Social Security cards and a valid photo ID.
